I worry from time to time about my maintenance work from other service shops and hope that I am getting the best value for the dollar, particularly when the value of repairs on my vehicles are high.
This time I felt that Mark and your Technician have put my concerns to rest. You and your team were professional, honest, fair and reasonable. It was a pleasure having my vehicle being service by you.
Garth - Langley, BC
I just wanted to take a second to give you some feedback per your email.
This is the third time in the past year I have had my vehicle in to be serviced by your company, and obviously this time with such a high price tag with the work I was to have done I had some decisions to make if my car was worth putting this amount of money into it. I thought long and hard and weighed the pros and cons and decided it was indeed worth having the work done. I have been very happy with the service up to date and was happy with the time my vehicle was worked on and serviced by your company again. The two gentleman and the from desk have been very!!! polite and very!! professional each and every time I been there in person or spoke to them over the phone Mark especially I have enjoyed his patience when describing what was needed and never did he pressure me into doing anything!
I am now dropping off my car tomorrow to have her totally repainted because I believe she is worth it! So to you and your staff I say thank you for your great work and for your professional attitudes and awesome customer service!!
John R - Langley,BC
Hi Corey and the Norlang Team,
Amazing service, I went out to my truck and had a flat tire on Easter Monday, called and they said they could patch it quickly for me. When I got there it got even better, they were able to order me new tires and have them on my vehicle by the end of the business day. Talk about eliminating stress quickly!!!
Patricia - Langley,BC
Hi Norlang auto,your service was fantastic, and I appreciate the clean truck after. future business will be done with you.
Sean - Surrey,BC
Thanks Raj for being courteous and efficient on the repair of my vehicle,I really did appreciate the service that you and your staff provided me,I will definately recommend your company to my friends.
Darrell - Surrey,BC
Norlang was highly recommended by a friend and I was not disappointed. Thank you for the great service and I have already recommended 3 clients your way.
Ruth - Langley,BC
Things were as good as they could be when your depressed about $1100!
Jokes aside, things were great and we will continue to come back for all services, we like the communication and style of your staff. My wife compared a few prices for some services and you guys were defiantly more than fair with your prices.
Mike - Langley,BC
I have found Norlang Auto to be very helpful in keeping my vehicle running. Mark and Raj have been great in helping and explaining what needs to be done and why. I thank them for that. I also thank you for giving me a vehicle to use while mine is being fixed. Much appreciated. The only problem is that I have had to spend too much money on my car this year. However, that is my problem not yours! LOL.
Thanks for everything!
Audrey - Langley,BC
Thank you for the can do attitude and looking after the Jeep so quickly. I will continue to send family and friends to Norlang.
Just wanted to say thanks for the great service! Professional, kind, helpful (not condescending); communicated thoroughly; clean and inviting premises. We're looking forward to bringing our business to you in the future.
I feel I received excellent, timely service yesterday. I would recommend you to my friends.
I appreciate the promptness in service you were able to provide me with yesterday re my Chevy Malibu. The customer service was excellent and I am happy with the service provided. As my friend Diane recommended you, I have thanked her for referring me to your business.
I look forward to dealing with you and the rest of your staff at Norlang Auto in the future (hopefully not too soon).
Mark did a good job of acknowledging the customer (myself), listening to the explanation of the problem and phoning as soon as he knew what the problem was. He was precise on the time it would be finished and the quote was exactly what I was originally told. No surprises. Good.
Keep up the good work.
The CR-V was just in for its 55k mile service. Everything checked out except the battery and the air filter, both of which you guys replaced. As always, I got the vehicle back washed and in a timely fashion. I really appreciate the quality, value, and professionalism of your shop. See you after the next 5,000 miles!
Take care & thanks.
ALL aspects of my service experience at NORLANGAUTO were excellant and certainly exceed standards. The 3 R'S of servicing ; Recption, Repair, Reporting ' Satisfaction exceeded even my demanding expectations!
Thank you so much for dealing with my car so quickly when I had another appointment to get too. I had to pick up my daughter and your crew fixed my car rather quickly and provided me with a phone call to describe the problem in clear and concise english. I will be bringing my car to your company in the future to get all my work done on this vehicle and any other vehicles that I buy in the future. I really appreciate the outstanding and excellent service that I had. I work at Costco and I will be telling my fellow employees about the great service and convenience that your company provided hopefully they will do business with your company as well.
Thank you again....and hope to talk to you soon.
I have always found the service at Norlang to be courteous, fast and professional
Norlang is very well managed and it shows both in the look of the premises and the high quality of the work
Mr Jim Tallman